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Frequently Asked Questions
- In what sizes are your dresses available?
The sizing available depends upon the range. Most Ronald Joyce, Victoria Jane and Sofia Bianca bridal gowns are available from a UK 6-30. Most bridesmaid gowns and Veni Infantino outfits are available from a UK 6-30. To verify this, please check the individual style on the website.
- How do I find a retailer in my area that is carrying a particular collection?
Please visit the store locator on our website under 'RETAILERS' to find the authorised Ronald Joyce retailers in your area.
- How can I find the price of a dress?
Please visit the store locator on our website under 'RETAILERS' to find authorised Ronald Joyce retailers in your area. They will be happy to assist you with pricing information.
- How long does it take to receive my dress?
Please visit your nearest authorised Ronald Joyce retailer for specific information regarding the gown you are interested in. Delivery time will depend upon many factors.The retailers may also contact us directly to enquire if your gown is in stock and available on an earlier delivery.
- Can I buy my dress directly from Ronald Joyce?
As we are a manufacturer, we do not sell directly to the public. Please visit the store locator on our website under 'RETAILERS' to find the authorised Ronald Joyce retailers in your area.
- Is it safe to buy my dress online?
We do not recommend making such an important purchase online as they could be simple, low quality copies. Please visit the store locator on our website for additional information and to find an authorised Ronald Joyce retailer in your area.
- How can I clean my dress?
We recommend to consult the store where the purchase was made and a professional will advise about cleaning and preservation of your gown.
- Can I obtain a swatch sample of my dress?
We are happy to provide your authorised Ronald Joyce retailer with a swatch upon request*. Please ask your authorised retailer to contact us directly.
*Subject to availability
- Can my dress be ordered with a custom length?
Some styles within the bridal ranges are available in custom lengths. Custom length refers to various lengths shorter than the standard length gown. Please have your authorised Ronald Joyce retailer contact us directly to enquire if your gown in available to order in a custom length.
- Can I cancel my order or return my dress?
Our authorised Ronald Joyce retailers have their own return/exchange policies. Please refer to your sales agreement and contact them directly for any available options.
- Other enquiries
PLEASE ENSURE YOU HAVE CHECKED OUR FAQ PAGE BEFORE SUBMITTING AN ENQUIRY.
For all other enquiries please contact your nearest authorised Ronald Joyce retailer. They are extremely knowledgeable about our collections and will be happy to work with you to ensure your questions are answered. They are also happy to contact us directly on your behalf, if necessary.